Shipping Policies

At Benjosa, we aim to package and deliver your fragrance orders as quickly and securely as possible. Below are the details of our dispatch, delivery, and tracking procedures.

1. Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and public holidays).

• Orders placed after business hours or during holidays will begin processing on the following business day.

2. Delivery Times & Rates

• Delivery Timeframe: Delivery typically takes 3–7 business days from the dispatch date, depending on your location.

• Shipping Charges: Any applicable shipping fees are calculated and displayed clearly at checkout before you complete your purchase.

3. Order Tracking

• Once your order has shipped, you will receive an automated email notification containing your unique tracking number.

• Please allow up to 24 hours for tracking updates to populate on the courier’s system.

4. Shipping Address & Delivery Issues

• Please ensure your shipping address is complete and accurate at checkout. Benjosa is not responsible for lost or delayed shipments caused by incorrect address details.

• If your parcel is marked as delivered but you have not received it, or if it is delayed significantly beyond the estimated timeframe, please reach out to us promptly so we can assist in locating it.

5. Damaged Shipments

• If your package arrives physically damaged or tampered with, please take clear photos and contact us within 48 hours of delivery so we can arrange a replacement.

6. Contact Us If you have any questions or need assistance regarding your shipment, please reach out:

• Phone: +61 402 450 430

• Email: Benjosa360@gmail.com