Terms & Conditions

Welcome to Benjosa. By accessing or purchasing from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General Conditions

• We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

• All prices are subject to change without prior notice.

2. Orders and Payments

• By placing an order, you confirm that all details provided are accurate and complete.

• Orders are subject to acceptance and availability. Payment must be cleared in full before items are dispatched.

3. Shipping and Delivery

• Processing: Orders are processed within 1–2 business days.

• Delivery Timeframes: Standard delivery typically takes 3–7 business days, depending on your location.

• Shipping Fees: Any applicable shipping charges are clearly displayed at checkout.

• Tracking: A tracking number will be provided via email once your order has been shipped.

4. Returns and Refunds

• Eligibility: Due to hygiene and safety standards, perfumes can only be returned if they are completely unused, unopened, and sealed in their original packaging.

• Return Window: Return requests must be submitted within 7 days of delivery.

• Exclusions: Opened, tested, or used products are strictly non-refundable.

• Damaged or Incorrect Items: If you receive a damaged or incorrect product, you must contact us within 48 hours of delivery to qualify for a replacement or store credit.

5. Intellectual Property All content on this website—including the “Benjosa” brand name, logos, imagery, and text—is the exclusive property of Benjosa and may not be reproduced without written permission.

6. Limitation of Liability Benjosa is not liable for indirect, incidental, or consequential damages resulting from the use or misuse of our products or website services.

7. Contact Information For support, return requests, or inquiries, please reach out to us:

Phone: +61 402 450 430

Email: Benjosa360@gmail.com