Return & Refund Policies

At Benjosa, we strive to ensure you are delighted with your purchase. Because our products are personal care items, we maintain strict safety and hygiene protocols regarding returns and refunds.

1. Return Eligibility

• Condition: Perfumes can only be returned if they are completely unused, unopened, and sealed in their original packaging.

• Opened or Used Items: Due to health and hygiene standards, any product that has been opened, unsealed, or tested cannot be returned or refunded under any circumstances.

• Return Window: You must submit a return request within 7 days of delivery. Requests made after 7 days will not be accepted.

2. Damaged, Defective, or Incorrect Items

• If your order arrives damaged, defective, or if you receive the wrong product, please notify us within 48 hours of delivery.

• To help us assist you quickly, please provide your order number alongside clear photos or videos showing the damage or incorrect item.

• Upon verification, we will arrange for a replacement or issue a full refund/store credit.

3. How to Initiate a Return

1. Contact our customer support team via email or phone within the 7-day window.

2. Provide your order number, contact details, and the reason for the return.

3. Once your request is approved, we will provide you with instructions on how and where to send your package.

Note: Returns sent back without prior authorization will not be processed.

4. Shipping Costs for Returns

• Customers are responsible for paying their own return shipping costs unless the return is due to a Benjosa error (e.g., damaged or wrong item delivered).

• Original shipping fees are non-refundable.

5. Refund Processing

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original method of payment within 5–7 business days.

6. Contact Us For all return and refund inquiries, please contact our team:

• Phone: +61 402 450 430

• Email: Benjosa360@gmail.com